Serviço de Estrangeiros e Fronteiras




  • 22 August 2019 | Number of complaints at the Complaints Book decreases 27% on the first half of 2019

    ​Following the news conveyed on the number of complaints registered at the “Complaints Portal", the Immigration and Borders Service (SEF) clarifies as follows:

    - The Complaints Portal is an online consumers' social network and is not an official tool of the Immigration and Borders Service (SEF) to address the citizens' complaints;

    - SEF, as the service of the Public Administration, has its own channels for the submission of complaints, with the Complaints Book in all the Service's bureaus. It is with this official and credible tool that SEF determines the facts which are object of complaint and gives a response to the complainant;

    - On the first half of 2019, SEF has registered less than 27 per cent of complainants at the Complaints Book. In total, 265 complaints have been registered, 98 less than in the same period last year;

    - The service bureau in Lisboa, in Avenida António Augusto Aguiar, the one with the biggest number of daily attendances, has received, over the first half of 2019, 21 complaints, corresponding to a decrease of 81,7% per cent comparing to 2018;

    - In the area of action of Direção Regional de Lisboa, most branches have had a decrease of the number of complaints. As an example, the Delegação Regional de Santarém, which has received, on the first half of 2018, eighteen complaints, and only three complaints by 2019 (a decrease of 83,3%). At the Delegação Regional de Cascais, eight complaints have been registered at the Complaints Book, corresponding to a decrease of 62%, equal to the same period of 2018;

    - In the remainder Regional Directions, the number of complaints submitted is quite inferior to the area of Greater Lisboa:

    - Direção Regional dos Açores – 1

    - Direção Regional da Madeira – 5

    - Direção Regional do Algarve – 14

    - Direção Regional do Centro – 31

    - Direção Regional do Norte – 37

    - The number of complaints in these areas, on the first half this year, has registered an increase comparing to 2018, and may be related to the decentralisation of the attendance and the consequent increase in the attendances thereto;

    - At the same time, on the first half this year, 427 compliments have been registered on the Book of Compliments, addressed to the employees or organic units of this Service. This is a number which has been considerably growing. On the first three months this year, 170 compliments have been registered on the Book of Compliments, followed by 257 on the second quarter of this year;

    - During the first half of this year, more than 155 000 people have been served in all SEF's bureaus (125 402 in the same period of 2018).

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  • 16 August 2019 | SEF detects false passport holder at Porto Airport

    ​The Immigration and Borders Service (SEF) has detained, yesterday, at Porto Airport, a foreign national for the commitment of a crime for falsification of documents and for illegally staying at the national territory.

    The 32-year-old citizen has been identified by SEF during the documentary control made to the passengers to Toronto (Canada), in which he has showed a false Greek passport.

    The citizen has been led to dungeons of GNR in Maia, where he waited until he will be brought, today, before the competent court for validation of detention and possible enforcement of cautionary measures.

    During this week, as well, a 35-year-old foreign national, targeted with an arrest warrant issued by the Judicial Court of the Judicial District of Viseu has been intercepted at the border control on a documentary control made to a flight from Gatwick.

    This warrant had the purpose to lead to Court for the first interrogation and resulting enforcement of the cautionary measure the mentioned citizen for a possible commitment of two crimes of robbery on public road.

    The citizen mentioned has then been led by SEF inspectors to the Judicial Court of Viseu.

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  • 12 August 2019 | SEF intercepts a drug courier and holders of false documents at Lisboa Airport

    ​The investigation developed by the Immigration and Borders Service (SEF) has detained, yesterday, at Lisboa Airport, a foreign national for drug trafficking, carried in his own body.

    The citizen, arriving in a flight from São Paulo, intended to travel to Spain and has been intercepted when arriving at the national territory at the first documentary check carried out by SEF. He has been immediately forwarded to the second line check. Once there, the passenger declared to carry 100 capsules of the product, which he has identified has cocaine, inside his intestine, from which 48 have been expelled.

    The passenger has been handed over to Polícia Judiciária for further proceedings.

    In addition, and over the last days, two foreign nationals have been detected at the border control, at Lisboa Airport, in the possession of false documents. One of the citizens has been intercepted when showing three counterfeit documents at the documentary control: the identity card, the driver's licence and the passport, allegedly issued by Austria. The citizen intended to travel to Dublin. The other citizen showed himself with a counterfeit national citizen's card.

    The false documents were handed over in court, together with the detainees.

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